Terms of Service

1. Agreement to Terms & Client Eligibility

These Terms of Service constitute a binding contract between you ("Client," "User," or "You") and Creston Refund Services ("Agency," "We," "Us," or "Our"). By accessing this website or retaining our services, you warrant that you are at least 18 years of age (or the age of majority in your jurisdiction), possess full legal capacity to enter into binding agreements, and that all information submitted is truthful, accurate, and complete.

2. Nature & Scope of Investigative and Recovery Services

Creston Refund Services provides specialized consulting, financial forensic intelligence, and dispute representation services designed to assist victims of fraudulent online activity, unauthorized banking transactions, deceptive commercial transactions, and unregulated offshore entities.

Our scope of work includes, but is not limited to:

• Conducting forensic audits of transaction logs, banking receipts, and blockchain ledger transfers.
• Drafting statutory dispute dossiers under card network operating rules (Visa Core Rules and Mastercard Guidelines).
• Formulating formal recall queries and statutory demand notices directed to acquiring payment processors and recipient financial institutions.
• Assisting clients in lodging substantiated complaints with regulatory authorities and international financial ombudsmen.

3. Non-Legal and Non-Governmental Advisory Status

Creston Refund Services is an independent private consultancy and forensic investigative service. Creston Refund Services is not a law firm, nor does it provide formal legal advice, judicial litigation representation, or governmental law enforcement functions.

Communications between you and Creston Refund Services are protected by strict corporate confidentiality covenants, but do not create an attorney-client relationship. If your situation mandates civil litigation or criminal indictments in a court of law, you may retain licensed legal counsel in the relevant jurisdiction.

4. Truthfulness Guarantee & Client Representation Warranty

The integrity of every recovery claim hinges strictly upon absolute truthfulness. By submitting a claim, you irrevocably warrant that:

• You are the bona fide account owner or authorized corporate representative of the funds claimed.
• You have not initiated duplicate chargebacks, insurance claims, or parallel third-party recovery proceedings for the exact same transaction without disclosure.
• All documents, screenshots, bank slips, and communications provided are authentic, unaltered, and genuine.
• Fabrication of evidence, false claims, or intentional concealment of material facts constitutes a material breach of this Agreement and will result in immediate termination of services and potential notification to relevant regulatory fraud databases.

5. Fee Schedules, Retainers & Administrative Charges

All fee arrangements are documented clearly in your individual Case Representation Agreement prior to service commencement. Fees may consist of:

• Preliminary Screening: Initial case evaluation and preliminary feasibility assessments are conducted free of charge.
• Administrative & Investigative Charges: In complex multi-jurisdictional or forensic blockchain tracking cases, a nominal administrative processing charge may be incurred to cover blockchain data API queries, statutory filing fees, and document notarizations.
• Contingency Recovery Fees: A pre-agreed percentage of the successfully recovered capital, payable exclusively upon the actual return or credit of funds to your custody.

6. Client Cooperation & Exclusivity Covenant

Asset recovery is a time-sensitive, collaborative undertaking. The Client agrees to:

• Respond promptly to requests for additional evidence, bank statements, or affidavits within 5 business days.
• Forward all incoming correspondence received from merchants, banks, or dispute authorities immediately to their assigned case specialist.
• Refrain from entering into separate unilateral settlement negotiations with the opposing entity without prior consultation with the Agency.

7. Disclaimers of Guarantee & Inherent Risk Acknowledgment

While Creston Refund Services utilizes world-class forensic methodologies and possesses an industry-leading success track record, Creston Refund Services does not and cannot guarantee a positive recovery outcome in any specific case.

Final recovery determinations reside solely with independent third parties—including issuing banks, payment card networks, acquiring clearinghouses, and governmental authorities. Timelines and recovery percentages are estimates based on historical averages and do not represent contractual promises.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Creston Refund Services, its officers, directors, employees, and contractors shall not be liable for any indirect, incidental, special, exemplary, or consequential damages, including loss of profits, emotional distress, or loss of anticipated recovery.

Under no circumstance shall the Agency's aggregate liability exceed the total administrative fees paid by the Client to the Agency for the specific case in dispute.

9. Termination & Account Deactivation

Either party may terminate the representation agreement upon written notice. The Agency reserves the right to suspend or terminate services immediately without refund if the Client engages in abusive behavior, submits fraudulent documentation, or acts in bad faith.

10. Mandatory Binding Arbitration & Governing Law

These Terms of Service and any disputes arising out of or related to our services shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any dispute, controversy, or claim arising under this agreement shall be settled through binding commercial arbitration administered by the American Arbitration Association (AAA).