Client Knowledgebase
Frequently Asked Questions
Everything you need to know about our fund recovery protocol and statutory rights.
Our process involves three main stages: Discovery, where we gather evidence of the
transaction; Investigation, where we trace the movement of funds using forensic tools; and
Recovery, where we represent you in disputes with merchants or financial institutions to
secure your refund.
The timeline varies depending on the complexity of the case. Standard chargebacks usually
take 30-60 days, while complex crypto scams or deep-web investigations can take 3-6 months.
We provide bi-weekly updates on every active claim.
We operate on a performance-based model. There is a small initial processing charge to cover
forensic investigation costs, followed by a percentage-based success fee once your funds
have been successfully recovered and are in your control.
Yes, we specialize in blockchain forensics. While crypto transactions are "irreversible" by
design, we can often track wallets to centralized exchanges where legal pressure or policy
enforcement can lead to asset freezes and eventual recovery.
Absolutely. We employ enterprise-grade encryption and strict non-disclosure protocols. Your
case details and personal data are only shared with necessary legal and financial partners
involved directly in your recovery process.
Ideally, we need transaction IDs, copies of correspondence with the scammer, website URLs
used, and any receipts or bank statements showing the transfers. The more documentation you
provide, the faster our discovery phase moves.
No one can legally guarantee a 100% recovery. However, we only take on cases where our
initial assessment shows a high probability of success. Our current success rate stands at
98.5% for qualified claims.
Financial crime is global, and so is our network. We work with international law enforcement
agencies and cross-border financial regulators to track and reclaim funds regardless of
where the perpetrators are located.
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